Sept. 15, 2017 By Nathaly Pesantez
Spectrum, the phone, internet, and TV service provider, has been hit with another round of service outage caused by vandalism, this time affecting residents of north Brooklyn.
The company announced that Brooklyn was experiencing service interruptions through its support account on Twitter at around 8:30 am this morning, stating that the interruption was “caused by vandalism to our network”.
“Crews are onsite and are working to repair damage ASAP,” a tweet from the account reads. “We apologize and thank you for your patience as we work towards resolution.”
A spokesperson for Charter Communications said the company began seeing issues with north Brooklyn services at around 3:00 am this morning through their surveillance systems.
Residents from Greenpoint and Williamsburg took to twitter to vent about the outage, with one Greenpointer noting that freelance writers in the area are “taking refuge in a McDonalds that doesn’t use Spectrum.”
Residents from East and South Williamsburg also chimed in, some worried about their work being affected by the outage and others taking lighthearted jabs at the loss of service. “Where were you during the Williamsburg internet apocalypse?” wrote one Twitter user this morning.
By Friday afternoon, some residents on Twitter were rejoicing that service had returned.
“We are making good progress on restoration,” the Charter spokesperson said. “The vast majority of customers’ have had their services restored, and expect it to be fully resolved this afternoon.”
By 2:30 pm, full service had been restored, according to the spokesperson.
The spokesperson also said that they are working with the NYPD on an investigation on this latest round of “criminal destruction to our network.”
Just last week, parts of Long Island City went days without Spectrum service. A Sept. 7 tweet by the company’s support account said they were investigating a service interruption in the area caused by vandalism to the networks fibers. A tweet sent by the account two days later, on Sept. 9, indicated that service in Queens had been restored.
A string of service outages due to vandalism have plagued Spectrum since a workers strike that began in March.
I was wondering what happened, glad it’s fixed! 😀